Terms of Use

Who operates this website

The website mandolin-travel.com is operated by شركة ماندولين للسياحة (its registered name, in Arabic), commercial registration no. 42630, registered address 11th floor, 16 El Yemen Street, off Lebanon Street, Mohandessin, Giza, Arab Republic of Egypt, under the Mandolin Travel (ماندولين ترافيل) brand. In these terms, "we" means the company.

Scope and acceptance

These terms apply to your use of the website. By using it, you agree to them. If you do not agree, please do not use the website.

About the information on this website

The website gives general information about the company and the travel services it offers. Descriptions of services, destinations and trips are for information only: they are not offers, and they do not show prices, availability or schedules. Services and their details may change without notice.

The website does not take bookings or payments.

Trip inquiries and messages

• Sending a trip inquiry or a message is a request for information. It is not a booking, and it does not create a contract or reserve anything.
• The reference number shown after a trip inquiry confirms only that we received it.
• We aim to reply to every inquiry, but we do not promise a reply within a set time or that we can arrange the trip you ask about.
• Any price, availability or itinerary we give you in reply applies only on the conditions stated with it. A booking exists only once you and the company have agreed it outside this website, under the booking documents and terms that apply to it. If the trip includes services from others, such as airlines or hotels, their conditions may also apply; the booking documents will say so.

Accuracy of the information you send

Please make sure the details you send are accurate and up to date. If you send information about other travellers, such as their number, make sure you are allowed to share it.

Acceptable use

You must not:

• send false, misleading or unlawful content, or content that infringes the rights of others;
• send unsolicited advertising or automated submissions through the forms;
• try to gain unauthorized access to the website, its admin panel or its systems, or interfere with how they work;
• copy or collect the website's content in bulk by automated means.

We may block access, and we may set aside submissions that break these rules; set-aside submissions are kept and later deleted as our Privacy Policy describes.

Intellectual property

The website's content, including its text, images, names and logos, belongs to the company or is used with permission. You may view and share pages for personal or internal business use, but you may not reuse the content commercially without our written permission. The website was developed by CodeMind for Software and AI Solutions.

Availability

We try to keep the website available and accurate, but it may be interrupted for maintenance or for reasons outside our control, and we do not guarantee that it will always be available or error-free.

Links to other websites

The website may link to other websites or services, such as messaging apps. We are not responsible for their content or practices, and their own terms and policies apply.

Limitation of liability

To the extent the law allows, we are not liable for loss arising from your use of the website, from your reliance on its general information, or from the website being unavailable. Nothing in these terms limits any right you have that the law does not allow to be limited, including your rights as a consumer.

Privacy

How we handle the information you send is explained in the Privacy Policy.

Changes to these terms

We may update these terms. The published version applies from the "last updated" date shown at the bottom of this page.

Governing law and jurisdiction

These terms are governed by the laws of the Arab Republic of Egypt, and the competent Egyptian courts have jurisdiction over any dispute about them.

Language

This document is published in Arabic and English. If the two versions differ, the Arabic version prevails, without prejudice to any right the law gives you that cannot be waived.